An important part of our philosophy is the recognition of the need to listen to clients, talk over their concerns and help them at every stage. We thrive on building enduring client relationships based on proven professional and practical skills with the help of our flexible and reliable staff. With 16 partners and around 70 staff in three locations, we are one of the major legal service providers in the South East.
Our entry in The Legal 500, achievement of the Lexcel Practice Management Standard and Investors in People accreditation are evidence of the firm's enviable reputation built on over one hundred years' experience.
Practice Management Standard
In 2004, T G Baynes Solicitors reached the recognised standard to be awarded Lexcel Accreditation from The Law Society. The firm is audited annually by an independent consultant to ensure that we maintain the standards in the eight applicable practice areas.
To attain Lexel accreditation practices are required to have:
- an operating framework and risk management strategy
- demonstrated their commitment to client care and are authorized to use the Lexel logo on their literature and letterhead
- a clear process of advising clients of any costs and timescales at the start of any instructions
- a robust complaints process
Our Chairman is responsible for ensuring the appropriate processes are in place and the required standards met at all times.
About Investors in People
The Investors in People award acknowledges that our internal business practices and procedures help to develop our employees' personal and professional lives.
People are at the heart of what an organisation stands for. The success of the business depends on getting the best out of everyone, from the most junior to most senior positions. Therefore, investing in the development of personnel is about seeing a good return for them personally and our business.
The business benefit of the Investors in People programme is that staff accept change more readily. This makes the process of developing and refining our business processes easier, which is key to the development of modern and efficient client services.
Investors in People is built on four principles:
- commitment
- planning
- action
- evaluation
and these are underpinned by 12 indicators of good practice, against which businesses are evaluated as part of the Investors in People programme.
