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Complaints Procedure

If you are dissatisfied with the service we have provided then you have the right to complain. The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately.

However, before you contact the Legal Ombudsman you must first register an official complaint with us. Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve  the  Legal Ombudsman. For more information on how the Legal Ombudsman works please  visit the Legal Ombudsman website.

Timescales

In normal circumstances you are required to register a complaint within one year.  You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:

  • You must register your complaint with us within one year
  • The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint
  • After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)

Getting Started

To register a formal complaint, please use the form below - your comments will automatically be assigned a tracking number and you will receive an email from us to confirm receipt. Obviously you can also start your complaint by writing to us but in that case please title your letter "Formal Complaint".

Your details

Please enter your matter reference no.
Please select your preferred title
Please enter your first name
Please enter your last name
Please enter your address
Please enter your town
Please enter your town
Please enter your telephone number
Please enter your mobile number
Please enter your email address
Please enter your complaint
Please enter the verification code