For Individuals

Consumer Rights and Legislation

Consumer rights in the UK were complex and outdated causing a great deal of confusion amongst consumers. This was evidenced by government figures, policies and proposals.

The amount of legal protection for consumers has been significantly increased over recent years, ranging from general rights under the Sale of Goods Act 1979 and the Consumer Credit Act 2015, to legislation dealing with more specific issues such as digital content and distance and doorstep selling.

Everyone expects things to be simple and go smoothly, for example, eating at a restaurant or buying a new mobile phone, but when we deal with other people, commercial businesses and organisations, things can be far from simple.

When an individual purchases goods or services, they have consumer rights. These rights protect you from unfair treatment.

If you are concerned and feel you have been mistreated, we can help. We provide a full range of expert advice on consumer law, including:

  • Faulty Goods
  • Poor service
  • Home improvements
  • Rogue traders
  • Buying or repairing a car
  • Holidays and transport
  • Credit and store cards / counterfeit goods

Each consumer law situation is unique and our expert lawyers can advise on issues you have faced when buying goods and services. We can be the first port of call before you go to trading standards.

Call us on 020 8301 7777 or email us at to see how we can help.