Client Feedback

T G Baynes Solicitors is committed to Client Satisfaction.   We continually monitor our performance via Client Satisfactions Surveys which ask our clients to rate our services and provides them with an opportunity to provide additional comments.   Some of our most recent comments are listed below; only comments that ensure a client cannot be identified are listed.

T G Baynes Solicitors has received several respected awards which take client feedback into account, these include, Lexcel Accreditation for Practice Management Standards and a ranking in the UK's Legal 500, which clearly demonstrates the importance we put on Client care.  


2017 Client Feedback

“Really pleased with the service I received, communication on calls and emails was excellent by secretary and Mr Dewar himself.  Many thanks “  (Martin Dewar, Conveyancing,  Dartford - Nov 2017)

“Excellent professional service.  Martin was extremely helpful throughout the process.  Highly recommend!  Thank you!”  (Martin Dewar, Conveyancing, Dartford - Nov 2017

“Excellent service.  Would recommend to everyone.”  (Louisa Juchau, Conveyancing,  Bexleyheath Nov 2017)

“Louisa was available, professional and nice!  The procedure got complicated at times but she was unflappable and got the job done.  Thank you.”  (Louisa Juchau, Conveyancing, Bexleyheath Nov 2017)

“Very persistent with the counterparty’s solicitors in chasing the required info.  Very well informed in suggesting appropriate insurance solutions where required.   Recommended.”  (Doreen Park, Conveyancing, Bexleyheath – Nov 2017)

 “Excellent professional service, supportive throughout, very pleasant to deal with and goes the extra mile when necessary.  We would certainly recommend and engage again should the need arise”

 (Louisa Juchau, Conveyancing, Bexleyheath Nov 2017)

"Successful sale achieved after one false start.  Fortunately the abortive fee cover proved to be very worthwhile." (David Smith, Conveyancing, Bexleyheath, October 2017)

"Very pleased with the service provided.  Edmund was professional, polite, thorough, always accessible, ready and willing to help whatever the question.  We felt like he always protected our interests.  Would highly recommend" (Edmund Amakihe, Conveyancing, Bexleyheath, October 2017)

"Thank you for helping me to come out on top.  It’s taken a long while, but that was to be expected."  (Pavendeep Gill, PI Department, October 2017)

"Mrs Gill has always been very helpful, in all our dealings with her.  I am grateful for all she has done while dealing with my case.  Thank you."  Pavendeep Gill, PI Department, October 2017)

"Well Done Doreen.  Definitely a happy ending" ( Doreen Park, Conveyancing, Bexleyheath October 2017)

"I found Aylin to be excellent from start to finish of my sale – would highly recommend her"  (Aylin Osman, Conveyancing, September 2017)

"Your firm made everything painless.  I was kept informed of proceedings.  Very happy with your service"  (Aylin Osman, Conveyancing, September 2017)

"Very knowledgeable, great communication and an all round pleasant experience" (Aylin Osman, Conveyancing, September 2017)

"I would like to thank Aylin and her endless patience and extremely hard work with our property.  She made the process easy to understand and it was never too much to ask questions etc.,  Aylin kept us informed throughout, which I found really helpful."  (Aylin Osman, Conveyancing, September 2017)

"Superb service throughout a transaction that was made very difficult by the other side.  Aylin was truly excellent."  (Aylin Osman, Conveyancing, September 2017)

"I thank Martin for everything he has done and will use again." (Martin Dewar, Conveyancing, September 2017)

"Overall, very satisfied with the service" (Martin Dewar, Conveyancing, September 2017)

"On matters of conveyancing that I failed to understand, Duaa Izzidien was extremely patient with her explanations to me" (Duaa Izzidien, Conveyancing, September 2017)

"Thank you very much Doreen and team for the speedy service with both of our property sales (Doreen Park, Conveyancing, September 2017)

"I only dealt with Laura and she was brilliant and showed a lot of empathy and was determined to fight for the pain I went through for more than 2 years" (Laura Sparrow, Clin Neg, September 2017) 

"Thorough and efficient" (Louisa Juchau, September 2017)

"Our first time of moving and using your type of services and everything went smoothly and quickly.  Heard that moving could be a nightmare, but with our help everything went smoothly" (Edmund Amakihe, Conveyancing, August 2017)

"Excellent, efficient solicitors" (David Smith, Conveyancing, August 2017)

"Edmund Amakihe provided a very efficient service" (Edmund Amakihe, Conveyancing, August 2017)

"Excellent professionalism.  Both Martin and Chris put all their expertise into bringing to a happy conclusion this conveyancing.  Both worked relentlessly.  Always there when needed." (Martin Dewar, Conveyancing, August 2017)

"Felt secure that my first house purchase was being dealt with professionally, competently and in detail, addressing complications head on and following up all doubts and enquiries meticulously" (Martin Dewar, Conveyancing, August 2017)

"I’m very pleased with Laura as she has not had me as a client for long.  I hope the other case of mine she is dealing with will be as efficient as this one.  I would like to add from Day 1, Laura has kept me well informed in regards to my claim and I would recommend her and your company to anyone wanting local help.  10/10"   (Laura Sparrow, PI Department, August 2017)

"Excellent service from beginning to end" (Kiran Kirby, Conveyancing, August 2017"

"Very pleased with service.  Duaa helped me whenever  I phoned in a very polite and friendly manner.  I will definitely use this company again and would recommend." 

(Duaa Izzidien, Dartford  July 2017)

"Mr Gough and his team were a pleasure to work with"  (Keith Gough,  Bexleyheath  July 2017)

"The staff at Gough Clinton & Broom were always friendly.  I was kept informed of progress and would definitely use their services again" (Angela Mann, Welling, July 2017)

"All matters dealt with promptly and courteously" (Kiran Kirby, Bexleyheath, July 2017) 

"This is the third time I have used Louisa and the fourth time I have used the firm.   Impeccable service, second to none" (Louisa Juchau, Bexleyheath, July 2017)

"Excellent service as always from Keith and the commercial team.  Special thanks to Emma Low for the professionalism, efficiency and helpful way she dealt with our long sale and purchase."  (Keith Gough, Bexleyheath, July 2017)

"We thought David was really approachable and knowledgeable and would definitely use T G Baynes again" (Conveyancing, June 2017, David Smith)

"Very satisfied.  Great service"  (Duaa Izzidien, June 2017)

"Simply the Best" (Doreen Park, June 2017)

"Having used T G Baynes for many years, I have always found them helpful.  Dad’s estate has been dealt with promptly – good communication"  (David Smith, June 2017)

"Great job by Martin and Christine" (Conveyancing, June 2017)

"Service was good.  Lack of contact at one point, but apologies were provided."  (Conveyancing, June 2017)

"Very helpful and understanding of my needs"  (Conveyancing, June 2017)

"Louisa has gone out of her way to help us with our sale and purchase.  We are really grateful and have already recommended her to at least 3 friends"  (Conveyancing, June 17)

"Would like to thank you for all the help that I was given." (Duaa Izzidien, Conveyancing, May 2017)

"I was really impressed with the speediness and efficiency of Edmund and the firm as a whole.  Thank you for making my first purchase of a home stress-free."  (Conveyancing, May 2017)

"I always found John Wigginton to be professional, helpful, friendly and nothing seemed too much trouble. I also found his secretary and reception staff friendly and efficient" (Family Department, May 2017)

"We were delighted with the service and care we received" (Kiran Kirby, Conveyancing, May 2017) 

"Tip Top Service !"  (Angela Mann, Conveyancing, 2017) 

"I have used this firm for many years for all types of business and problems and have always found the firm to be very professional in all matters"  (Angela Mann, Conveyancing, May 2017)

"Having experienced challenges of others dealing with solicitors/conveyancers who were slow to respond, delayed processes and outdated systems, we are very happy to say we couldn’t fault David and his team."  (David Smith, Conveyancing, May 2017)

"I was very impressed with the efficiency and expertise that was provided.  Everything was explained in simple terms and costs were very competitive.  I would definitely recommend." (Duaa Izzidien, Conveyancing, April 2017)

"Very Informative Professional Service"  (Tomi Olademo, Wills, April 2017)

"We were very impressed by the fact that our solicitor made a total of three visits to us, because we were unable to attend her office"

"Efficient, courteous and at a reasonable price – thank you"  (Martin Dewar, Conveyancing, April 2017)

"We have moved house several times and this is the first time that we have used a firm that we have not had to nag, chase and otherwise harass to get things done.  Martin is blessed with infinite patience!"  (Martin Dewar, Conveyancing, April 2017)

"Excellent service from beginning to end, always kept up-to-date and nothing was ever an issue.  Polite and very friendly was my overall experience dealing with Martin and would use his services again."  (Martin Dewar, Conveyancing, April 2017)

"The sale was a long and protracted one but nobody faltered in their professionalism and dedication to me as a Client.  That everyone was approachable and extremely helpful was an absolute blessing.  Would certainly use again."  (Martin Dewar, Conveyancing, April 2017)

"If or when I require the services of legal experts in the future, I would have no hesitation in seeking the help of T G Baynes"  (Martin Dewar, Conveyancing, April 2017)

"We were assigned Ebenezer Ola to look after our sale and purchase.  He was excellent and always kept us up-to-date and answered all our questions quickly.  Got back to us with details.  A great solicitor in the making." (April 2017, Conveyancing) 

"Having dealt with a couple of other solicitors I found you far better.   Previously I had letter upon letter sent to me – such a waste of time/ money.  I liked the way you just wrote when necessary and would definitely use again." (Hayley Wheatley, PI Department, April 2017)

"Always had a great service, in several legal areas"  (April 2017, Conveyancing)

"During the time it took for Angela Mann to deal with the 3 properties, Angela was very professional and kept us informed at all times regarding exchange and completion, even though we had a nightmare buyer for our house.  Angela informed us everything is fine and not to worry and Angela was 100% right and Mr Clinton outstanding."  (April 2017 - Conveyancing)


"I cannot thank you enough – I was dreading moving but the whole experience was stress-free thanks to your excellent service.  Thank you Kiran."  (April 2017.  K Kirby, Conveyancing Team)

"Kiran was excellent in the service she provided.  It is because of her I would not hesitate in recommending T G Baynes and using them again for future legal requirements."  (March 2017. K Kirby, Conveyancing Team)

"Although a fairly complex sale we as a family are very happy with the outcome and feel that the final account is reasonable and value for money" (March 2017, K Kirby, Conveyancing Team)

"I could not have wished for a more compassionate divorce lawyer to deal with" (March 2017, Karen Ioannou, Family Department, Dartford)

"Communication was clear, helpful and effective throughout – much appreciated" (March 2017, Angela Mann, Welling Branch)

"Although I have not had to use a solicitor before I was made to feel at ease and everything was done at a satisfactory pace.  I ws very pleased with everything.  I was well pleased with the speed of this transaction (Excellent)"  (Wills Team, January 2017)

"I found Laura to be extremely compassionate on every level and was always on hand for any advice especially at a time when needed the most"  (January 2017, Laura Sparrow, PI Team)

"I have always found the staff to be very friendly and helpful"  (January 2017, Wills Team)

"Whole process was very easy and managed very professionally.  Leanne and reception staff were friendly and helpful.  Would definitely recommend your services." (January 2017, Leanne Francis, Wills Team)

"We have used Martin many times and will continue to do so in the future.  We have recommended him on many occasions."    (January 2017, Martin Dewar, Conveyancing Team)

"Louisa provided a consistent and efficient service that kept the house exchange on track. Thank you for all your help"  (Conveyancing Team, January 2017)

"Leanne was very helpful and answered all our questions also she was very courteous and efficient"  (Wills Team, January 2017)

"Thank you so much for changing my life and being so supportive"  (Clive Walters, Family Department, January 2017)

"110%.  Thank you all very much for your help"  (Angela Mann, Conveyancing Team)

Stylised Client Testimonial Button

2016 Clients Feedback

“Once again, Edmund handled our house sale - and in this case, also purchase - very professionally and competently” (Conveyancing Team)

“I found Louisa’s voice of reason very reassuring in times of pressure and panic” (Conveyancing Team)

“Excellent service from start to finish. Made a stressful process much easier.  Very professional and friendly.  Would definitely recommend.” (Conveyancing Team)

“Martin was very efficient and strived to answer all queries made by the buyers solicitors without forwarding each and everyone on to us for an answer, saving valuable time.  A please to deal with.  Thanks again.”  (Conveyancing Team)

“Very pleased with the service.  Dealt with my house selling and buying in a very professional manner.  House buying proceeded very smoothly” (Conveyancing Team)

"“It was a pleasant experience using your services.  Looking forward to using it again in the near future.  Thank you” (Conveyancing Team)

“The service David Smith and his team provided was First Class….  I would like to say thank you for a job well done.”  (Conveyancing Team)

“Very happy with the services provided during this sale, as well as my Parents sale and our new purchase.   You have given invaluable advice at a very stressful time, for which we are very grateful for.  A totally professional service and I would not hesitate to use you again and would happily recommend your service to others.” (Conveyancing Team)

"The EasyMove package is a good value conveyancing deal.  I could not have done it better if I’d done it myself.  As a company and in particular your partners all seem to work well with Edmund the estate agents I chose.  This is so vital when close cooperation is required to iron out last minute difficulties." (Conveyancing Team)

"We were delighted about our choice to employ T G Baynes, it was a job well done,   A personal Thank you to Edmund and his team"

“I found Angela and her secretary extremely approachable and always very thorough.  The always took my calls or responded very quickly.  Thank you for all your help with the sale of our property.”

Very pleased with the service I received.  So grateful that I was able to settle my bill once my house had been sold as it meant I was able to afford the payment.  I would have really struggled otherwise at a very difficult time. Karen (Ioannou) was excellent as was the barrister she provided when I went to court.  Thank you so much.

“99% of my claim was done by Mandy King.  I was always kept up to date to with what was happening and always explained in detail so I could understand what was happening. Mandy King was very efficient”

"Mr Amakihe was an absolute star and kept us informed all the way through.  It was a complicated process, but we were reassured by Mr Amakihe’s professionalism and experiences.  Thank  you!"

“I was so pleased with the service that T G Baynes provided which led to such a satisfactory conclusion for my conveyancing”

“Very helpful and considerate”

“Every time I use this firm they never fail to impress”

“We’ve used Martin on many occasions in the past and his service is still of an extremely high calibre.  Will use him again and recommend him highly.”

“Great service as always.  Thanks”

“We are very happy the service T G Baynes have provided for all the family and we will continue to use them in the future”

“Fast, efficient and reassuring”

“We were very pleased with the service and advice provided by T G Baynes and found David to be extremely helpful, professional and efficient.”

“Very pleased with the service received”

“This was a quick sale that was handled efficiently by the reception, Solicitor and his secretary”

“Professional friendly and reliable could not ask for more”

“Aylin completed the purchase of my house in 32 days, thus beating the deadline of 31st March 2016 when stamp duty on second property increased significantly.  This prompt action saved me over £6,000…  I cannot thank you enough. “  (Conveyancing Team)

“Everything dealt with efficiently and timely.  Excellent communication, queries dealt with, telephone calls replied to straight away.  All staff very helpful and polite.

“Louisa was originally recommended by my sister and her fiancé that have worked with her twice.  This is the second time I have used Louisa for a house move and my sister is in the process of using her now.  Louisa is refreshingly diligent, reliable and knowledgeable.  She kept us fully up to date over email with clear instructions and guidance for next steps.”

“Thank you for making dealing with the sale of my fathers’ house under power of attorney a straightforward process.”